The Power of Being Nice

photo from

photo from

I’ve gotten several nice emails today. Nothing over the top, but people have taken a moment to thank me for something, to say that they appreciate my help, and one person even gave me a “you rock!” I’m not saying this to toot my own horn (or am I?!), I’m telling you about these friendly notes because of how they made me feel towards the senders. Frankly, receiving a kind word makes me like those people more!

Now don’t get me wrong, I’m not playing favorites among my customers but when someone who is really, really nice to me asks me to jump through hoops for them, I’m more likely to do it with a smile on my face and a nice word for them. I will go above and beyond for someone who’s less warm and fuzzy too, but I’ll probably be less warm and fuzzy about it myself. They’ll get service – but with less of a smile!

I started this blog post by thinking about the old adage “you attract more flies with honey than with vinegar,” and that’s true. But I also think spreading that “honey” also becomes reciprocal in nature. If you’re nice to me, I’ll be nice to you, you’ll be nice back, etc. It’s a good way to build a relationship – one that is based on mutual goodwill – and it isn’t terribly difficult to be kind to someone. As I said, all it takes for me is an appreciative email.

What do you do to build good rapport with your customers or vendors? Or are you strictly business and think that warm fuzziness is a waste of time? Either way, I’d love to hear your thoughts in the comments below.


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